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Shipping Policy

Where are the items located?

To guarantee the most efficient delivery and share our original designs with the global community, Sekhora operates with a strategic fulfillment model:

Most national orders are shipped from our warehouse in Malaga.
To make sure you can always get your favorite characters, if an item is sold out in our Spain warehouse, we will ship your package directly from our factory in Asia.

Regardless of where it ships from, every plush undergoes a rigorous quality inspection before being sent to its new home.

Free shipping

All orders qualify for free standard shipping. All our packages are shipped via standard shipping by default. If you need urgent shipping, please contact our customer service team in advance for a custom quote.

Will I have to pay customs and taxes?

In most cases, no. To make things easy for you and avoid surprises, we make sure VAT is handled directly during your purchase:

If your order is under €150: VAT is already included and charged when you pay on our website. Your package will pass through Spanish customs quickly and the courier will deliver it to your home without any extra charge.
If your order exceeds €150: Customs may ask you to pay VAT and a small import tax upon arrival in Spain. If this happens, the shipping company will contact you to explain how to pay it.

When will my package be shipped?

All orders are processed and shipped within 2 to 3 business days. Once your package is on its way, you will receive a shipping confirmation email with tracking information.

Can't find the email? Check your junk or spam folder. If you still can't find it, contact us and we will send you the tracking details manually.

How long will delivery take?

Our typical estimates are (these timeframes apply after the processing period):

Europe: 7-12 business days.

If your package has not arrived within the expected timeframe, contact us at contacto@sekhora.com so we can investigate its status with the shipping company.

Note: Estimated delivery times may vary depending on local shipping company operations, weather conditions, peak seasons and other factors beyond our control.

Countries we ship to

We currently ship to: Europe.

If your country is not on the list, send us an email at contacto@sekhora.com and ask about shipping costs to your country.

Shipping address change policy

24-hour guarantee: We guarantee you can change your shipping address within 24 hours of placing your order at no extra cost.
After 24 hours: We will do our best to intercept the order, but we cannot guarantee success.
Customer responsibility: The buyer is responsible for all charges imposed by the shipping company related to address corrections after shipment.
Failed delivery: If a customer refuses to pay the reshipping costs and the package is returned to us, the original shipping costs and return costs will be deducted from any final refund.