Home › Return Policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return or exchange, the item must be in the same condition in which you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Reasons for return

Generally, there are several reasons for a return:

If it is a product quality issue or damage during transport, we will offer you free return and exchange services.
If a customer returns an item simply because they do not like it, they are responsible for covering the shipping costs associated with the return or exchange.
If the return is due to a consumer error, the consumer must bear the shipping costs.

If you wish to return or exchange an item for personal reasons, you will be responsible for the return shipping costs. The exact cost will depend on the carrier and the service you choose. Consumer-caused reasons include the following:

The customer personally feels that the product does not meet their expectations.
The customer personally feels that the size is too small or too large.
The customer personally feels that the color does not meet their expectations.
The customer wishes to return the product for personal reasons, such as a change of mind or because they no longer need it.
The customer ordered the wrong item or the wrong quantity.
The customer did not read the product description carefully and was surprised by the features or specifications.
The customer provided an incorrect shipping address, which caused the order to be undeliverable.

Please review your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are confident you will love your order when it arrives, but if for any reason you don't, send us a brief message through our contact page or simply reply to the shipping update emails and we will sort it out.

Eligible for return/exchange

Customers are entitled to a refund for returns in the following cases:

The product is damaged due to quality or transport issues.
Any item not delivered within 90 days.

All items mentioned above are eligible for a full refund and replacement. We cover all costs related to these issues and guarantee a full refund or free replacement.

Returns and exchanges not accepted

Certain types of items cannot be returned:

Products that do not meet the requirements of our 30-day return policy.
Orders with a value of €1,000 or more.
Custom, personalized or made-to-order products manufactured to your specifications.
The product is not in its original condition or packaging.
We do not accept returns, cancellations or exchanges for wholesale orders of the same product (ten or more units of the same product).

Order cancellation

Orders can only be cancelled within 24 hours after confirmation. After this period, no refunds will be issued. If your order shows as shipped, you cannot cancel it.

Our return process

Read our return policy to determine if your order qualifies.
Send your inquiry, including the reason for the return, to contacto@sekhora.com.
We will confirm the refund amount you are entitled to.
We will provide you with the return address and shipping labelling instructions.
Once the item is received and inspected, we will process your refund within 3 to 5 business days.

Refunds

We will notify you once we have received and inspected your return. If approved, you will automatically receive your refund to your original payment method within 5 to 7 business days.

If more than 15 business days have passed since we approved your return, contact us at contacto@sekhora.com.